“Good Services: How to design services that work” book review 📚

I haven’t spent the entire quarantine playing Animal Crossing and binge watching Netflix shows (that’s only 80% of my time!), the rest of the time I am trying to get through my reading list of the following books:

• Good Service — How to design services that work.
  Louise Downe
• Misbehaving. Richard H. Thaler
• Orchestrating Experiences. Chris Risdon and Patrick Quattlebaum