“Good Services: How to design services that work” book review 📚

I haven’t spent the entire quarantine playing Animal Crossing and binge watching Netflix shows (that’s only 80% of my time!), the rest of the time I am trying to get through my reading list of the following books:

• Good Service — How to design services that work. Louise Downe
• Misbehaving. Richard H. Thaler
• Orchestrating Experiences. Chris Risdon and Patrick Quattlebaum

I am about half way through Misbehaving, but the bright coral cover with just as much burst inside from ‘Good Services’, drew me in a bit more and I finished Good Services one sunny weekend.

So what was Good about Good Services?

Service design is a team sport — and a definition of good services with common principles gives you and everyone else working on your service a common focus and goal.

Private self isolation on our deck overlooking the canal in East London.

What was different about ‘Good Services’ than any of the other Service Design books out there, was it was filled with rich current…