“Good Services: How to design services that work” book review 📚
I haven’t spent the entire quarantine playing Animal Crossing and binge watching Netflix shows (that’s only 80% of my time!), the rest of the time I am trying to get through my reading list of the following books:
- Good Service — How to design services that work. Louise Downe
- Misbehaving. Richard H. Thaler
- Orchestrating Experiences. Chris Risdon and Patrick Quattlebaum
I am about half way through Misbehaving, but the bright coral cover with just as much burst inside from ‘Good Services’, drew me in a bit more and I finished Good Services one sunny weekend.
So what was Good about Good Services?
Service design is a team sport — and a definition of good services with common principles gives you and everyone else working on your service a common focus and goal.
What was different about ‘Good Services’ than any of the other Service Design books out there, was it was filled with rich current…